Still not satisfied
A complaint or comment? Let us know.
Despite all the care we have taken to get your order delivered to you perfectly, do you have a complaint or comment about the product or our service? In this case, you can contact us in the following ways:
Our customer service team can be reached by phone on weekdays from 10:00 a.m. to 5:00 p.m. at 085 888 1015.
Send an e-mail to email@example.com.
Via the contact form
Fill out our contact form here on the site.
Within 2 business days after we receive your complaint or comment, we will send you a confirmation of receipt. You will receive a substantive response from us no later than 14 days after receipt of your complaint or comment. Our goal is to reach a solution as quickly as possible. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This European ODR Platform can be found at http://ec.europa.eu/consumers/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.